FAQ

The most accurate quotes come from a full inventory of everything you plan to move, including floor, stair, and access details at both locations. The more information you provide upfront, the closer the estimate will be to your final cost.

A binding estimate locks in a fixed price regardless of the actual weight or time. A non-binding estimate is based on projected figures and may change. Always ask which type you are receiving before signing anything.

A simple rule: if replacing an item costs less than moving it, consider leaving it. Bulky furniture, worn-out appliances, and items you have not used in over a year are good candidates to donate, sell, or discard before moving day.

You can absolutely pack your own boxes. However, professionally packed items are typically covered under broader liability terms. If you pack yourself, use quality boxes, wrap fragile items well, and avoid leaving air gaps inside boxes.

Use double-walled boxes, wrap each item individually in packing paper or bubble wrap, and place heavier pieces at the bottom. Fill any empty space with packing material to prevent shifting, and always label boxes as fragile on multiple sides.

Appliances must be disconnected and prepared before the crew arrives. Refrigerators should be defrosted and dried, and washing machines need their drum secured for transport. Let us know in advance and we can advise on preparation steps.

We strongly recommend being present at pickup and delivery. This allows you to direct the crew, answer questions about item placement, and sign off on the inventory before and after transport.

Keep important documents, medications, valuables, keys, phone chargers, and anything you will need immediately upon arrival with you personally. These items should never go on the truck.

We use floor runners, door jamb protectors, and corner guards on high-traffic areas. Furniture is fully wrapped in moving blankets before it enters the home. For hardwood or tile floors, we take extra care with dollies and felt pads.

For hourly local moves, additional time is billed at the same hourly rate. We always work efficiently, but delays caused by access issues, elevators, or unexpected volume can extend the job. We will communicate with you if timing changes significantly.

Yes. We handle moves that involve storage units at any point in the process — whether loading into a unit, picking up from one, or both. Let us know the unit location and access details when booking.

Label each box on the top and at least one side with the destination room and a brief contents description. Color-coded tape by room makes it even faster. This helps the crew place boxes correctly without having to stop and ask.

We offer flexible scheduling and can coordinate with climate-controlled storage partners to hold your belongings between your move-out and move-in dates. Short-term gaps of a few days to several weeks are common and easy to manage.

Contact our office directly within 48 hours of delivery for any concerns. We review every case carefully and work toward a resolution that is fair and timely. Positive feedback is always welcome too — it helps our team and goes a long way.